Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances, which are set to worsen over winter with the 2nd COVID wave.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 




Which Service When ?

 Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Jaunty Springs Health Centre),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure.Thank you

EU Exit Medicine Update

Information for patients on how they will continue to receive medicines and treatment, please follow the link below:


Repeat Prescriptions


If you are on regular medication for a long time, the doctor may decide that you can have repeat prescriptions.  Each time your prescription is issued, you will be given a computer printout list of the medication you are allowed to have on a repeat basis.  This list may be used to re-order your next supply. 

The number of repeats will be stated on the form, and once these are completed, you will need to make an appointment to see the doctor before any further repeats can be issued.  Please allow two working days before you collect the new prescription, and allow plenty of time to avoid running out of tablets.  

Online via the link at the top of this page (please ask at reception for registration details).

 You can also fill in the counterfoil section from your previous prescription and place it in the box provided in the surgery.

Prescription Line


As from the 1st of April 2019 you will no longer be able to request your prescription by telephone.


1.On-line - ask a receptionist for details

2.Hand in the repeat part of the prescription, or post  through our letter box.

3. Come into surgery fill in a request form

4. Post a written request or your repeat part of your prescription - allow at least one week.

5. Ask your local pharmacy if they can order medication for you.




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